Program License Not Found

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• Program license has expired

  Contact us. You need to be re-licensed or need to pick up a new license key. 

• License error expected 4 got 5 (etc)

  Program License Error – Log Showing Update Counter X Expected Y  Go to SQL -> FD_CONFIG -> Settings Table and delete the ‘FD_STATE’ line.  SQL Query: DELETE FROM FD_CONFIG.dbo.Settings WHERE FD_Key = ‘FD_STATE’

• Update License on Server Without Internet Connection

  On a computer with an Internet Connection: Go to http://www.spielberg.de/fdlicence/ Click on the button "Download GetSiteCode.exe" Take the GetSiteCode.exe program to the FileDirector server On the FileDirector server to be licensed: Run the ...

• How do I upgrade my FileDirector

  If you are under a support contract you can upgrade to the latest version at any time.  The server upgrade is usually very quick - you uninstall all of the server components (dont panick !) FD Config, WinClient, Enterprise Manager etc.  Then you ...

• FileDirector Cache Reset

  See below the guide on how to refresh the cache for File Director and when seeing the error below: When seeing an error like this you will need to refresh the cache in File Director to open Winclient again: Locate to C:\Users\{Username of ...