Program license has expired

Program license has expired

Contact us. You need to be re-licensed or need to pick up a new license key. 

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    • License error expected 4 got 5 (etc)

      Program License Error – Log Showing Update Counter X Expected Y  Go to SQL -> FD_CONFIG -> Settings Table and delete the ‘FD_STATE’ line.  SQL Query: DELETE FROM FD_CONFIG.dbo.Settings WHERE FD_Key = ‘FD_STATE’

    • Program License Not Found

      Try an "IISReset" in the first instance. 

    • Update License on Server Without Internet Connection

      On a computer with an Internet Connection: Go to http://www.spielberg.de/fdlicence/ Click on the button "Download GetSiteCode.exe" Take the GetSiteCode.exe program to the FileDirector server On the FileDirector server to be licensed: Run the ...

    • How do I upgrade my FileDirector

      If you are under a support contract you can upgrade to the latest version at any time.  The server upgrade is usually very quick - you uninstall all of the server components (dont panick !) FD Config, WinClient, Enterprise Manager etc.  Then you ...

    • Invalid site code

      If you cannot start FileDirector and see Invalid Site code in your error message then something on your server has changed.  The only solution is to talk to us so we can get the license re-set and allow you to pick it up again.