Update License on Server Without Internet Connection

Update License on Server Without Internet Connection

On a computer with an Internet Connection:

  1. Go to http://www.spielberg.de/fdlicence/
  2. Click on the button "Download GetSiteCode.exe"
  3. Take the GetSiteCode.exe program to the FileDirector server


On the FileDirector server to be licensed:

  1. Run the downloaded program GetSiteCode.exe and enter the FileDirector Serial Number in the program window.
  2. A file with the extension .fds will then be created in the same location where the GetSiteCode program is
  3. Take the file with the extension .fds to the computer with the Internet connection.

On the computer with an Internet Connection:

  1. Still on the page  http://www.spielberg.de/fdlicence/ click on the browse button and select the file with extension .fds
  2. Click the button "Get FileDirector Certificate"
  3. Down load the new certificate file which will have the extension .fdc
  4. Take the certificate file to the FileDirector server.

On the FileDirector server to be licensed:

  1. Copy the certificate file to the server, but do not copy the certicate file into the FileDirector Server program folder.
  2. Run the FileDirector Config Utility, and from the Licence tab, browse to the location where you downloaded the certificate file, and then press Apply
    • Related Articles

    • License error expected 4 got 5 (etc)

      Program License Error – Log Showing Update Counter X Expected Y  Go to SQL -> FD_CONFIG -> Settings Table and delete the ‘FD_STATE’ line.  SQL Query: DELETE FROM FD_CONFIG.dbo.Settings WHERE FD_Key = ‘FD_STATE’
    • File Director - Web Server users keep timing out

      There are 2 settings on the FileDirector server that could affect this:- 1)...In the Config Utility (Server), on the tab Server, there is a Session Timeout (in minutes) which is the "period of inactivity after which a  user’s FileDirector licence ...
    • Program license has expired

      Contact us. You need to be re-licensed or need to pick up a new license key. 
    • Clear Browser Cache on Internet Explorer 11

      1...Open Tools / Internet Options 2...On the General Tab, under the heading Browsing history, click on the Delete button. 3...Make sure that all of the first 4 options are ticked, i.e. "Preserve Favourites...", "Temporary Internet Files...", "Cookies ...
    • The underlying connection was closed: The connection was closed unexpectedly.

      WinClient and Enterprise Manager both get the following error message: The following error occurred while contacting http://fileserver/filedirector/DataAccess.asmx: The underlying connection was closed: The connection was closed unexpectedly. ...