File Director - Web Server users keep timing out

File Director - Web Server users keep timing out

There are 2 settings on the FileDirector server that could affect this:-



1)...In the Config Utility (Server), on the tab Server, there is a Session Timeout (in minutes) which is the "period of inactivity after which a  user’s FileDirector licence will be made available for other users". This setting will affect all users, WinClient and Web Client.

 

2)...In the Internet Information Services Manager, under the server name node select Application Pools. Right click on the name of the FD web application pool (usually FileDirectorWeb) and choose Advanced Settings. In the Process Model section there is a setting Idle Time-Out (minutes). This setting affects all web applications that use that application pool.

 

Please let me know if you require any further information.

    • Related Articles

    • Update License on Server Without Internet Connection

      On a computer with an Internet Connection: Go to http://www.spielberg.de/fdlicence/ Click on the button "Download GetSiteCode.exe" Take the GetSiteCode.exe program to the FileDirector server On the FileDirector server to be licensed: Run the ...

    • Web commands - examples

      http://hamilton/filedirector/web/Search.aspx? CabID=3A7FC65F&DocTypeID=942dfbfa&FDX_DE9C9393=9999&ShowDocument=True&Mode=Normal  9999 is the variable being parsed into FileDirector

    • Server message System.Data.SqlClient.SqlException Invalid column name

      Server message System.Data.SqlClient.SqlException Invalid column name "xxxx" when starting search in WinClient. In Enterprise Manager, right click on the cabinet and select Upgrade cabinet.

    • Documents remain checked-out by the fd-server account when sent to Process Management.

      If the document type fields include a keyword list of FileDirector users (e.g. Approver), then the name entry in the keyword list must be an identical match to the Full Name property in the list of "Users and groups". The number of spaces must be ...

    • FileDirector Cache Reset

      See below the guide on how to refresh the cache for File Director and when seeing the error below: When seeing an error like this you will need to refresh the cache in File Director to open Winclient again: Locate to C:\Users\{Username of ...