Process / workflow emails are repeating every minute

Process / workflow emails are repeating every minute


If you are seeing reminder emails every minute you have a problem with one of your active workflows. 

Firstly turn off emails so you don't annoy your colleagues - right click on Process Management in Enterprise Manager, choose properties and un-tick the emails (daily digests etc)

Next up you need to find out what's happened. Has somebody deleted an active user or taken out a step in the process. 

Basically FileDirector cannot complete a step in a process so is looping. 

Find the cause and fix that. The looping will then stop.

    • Related Articles

    • How to remove documents from the process queue

      You will need to be a member of the fd-admins group to do this. To remove the documents from the process queue per user's name: 1...In WinClient go to Start / Process Status. You should see a list of Active Processes info. 2...Click on the column ...

    • Documents remain checked-out by the fd-server account when sent to Process Management.

      If the document type fields include a keyword list of FileDirector users (e.g. Approver), then the name entry in the keyword list must be an identical match to the Full Name property in the list of "Users and groups". The number of spaces must be ...

    • User gets email informing of document in inbox but there are no documents in inbox

      User gets emails informing of documents in inbox but there are no documents in their inbox and no traces of documents in the process management queue waiting for the user. Check for duplicate of users email address in another user's profile.

    • File Director - Web Server users keep timing out

      There are 2 settings on the FileDirector server that could affect this:- 1)...In the Config Utility (Server), on the tab Server, there is a Session Timeout (in minutes) which is the "period of inactivity after which a  user’s FileDirector licence ...

    • Clear Browser Cache on Internet Explorer 11

      1...Open Tools / Internet Options 2...On the General Tab, under the heading Browsing history, click on the Delete button. 3...Make sure that all of the first 4 options are ticked, i.e. "Preserve Favourites...", "Temporary Internet Files...", "Cookies ...